**BEWARE THIS COMPANY** After efficient service booking the job in (you get SMSs, emails, phone calls every day asking you to confirm the job, which I did), we had My Moovers booked to move us on a Friday at 4pm. Receive a phone call at 3:30pm saying they are running late and will need to start at 6pm. 6:15pm they ring and advise they will need to cancel and try to reschedule me to 4pm the following day. I replied that I wanted them to start earlier as we would already be 24 hours behind otherwise. They rang back and agreed to start at 11am. Got a phone call at 11am saying that they wouldn't be able to start until 12:30pm. Two men and too-small-for-my-checklist truck arrive at 12:15pm and complained and moaned the entire move. My partner ended up doing a third of the moving furniture himself! We were told by Sunny when booking that the men would have blankets, packing paper, ropes etc. for moving.. They had barely anything. We had to borrow things from a neighbour to get the furniture packed up! Pretty much every time we walked past them moving our own things, they were standing around looking hopeless or leaning on furniture waiting for instructions. When we got to the other end, one of the guys in the truck actually had the audacity to call out to me and my husband to "come help carry the boxes and unpack the truck"! Of course we did it because a) we wanted the job done, and b) we're not lazy and useless. At the end of the move, they tried to charge me full price. I said no, we had spoken to the manager the previous day and were advised there would be a discounted price. He rang the office and got $40 knocked off the price. $40! THEY charge $50 if a customer cancels within 24 hours. I really wish I had stood my ground and countered more but everyone's emotions are wrung and we just want the day over with.
This company is unethical, the workers are lazy and defiant - and cheeky! One of them asked my husband for a cash tip for having to carry the furniture up and down stairs! When it had already been advised in the checklist that you fill out that there are stairs in both places you are moving to and from. Excruciating experience and I cannot state strongly enough that you need to steer clear of My Moovers!
And it's only upon more thorough review researching online and reading up have we found others have been just as unhappy! Wish we hadn't been in such a rush in the first place. And what company has at the bottom of their emails:
"* We will not entertain any complaints once the drivers leaves the premises of either the pick up or drop off location.
* Vehicle check has been performed by the customer at the end of the job or any complaints will not be entertained."

RED FLAG RED FLAG RED FLAG!

Approximate cost: $475

Moved my elderly mother to a smaller apartment on Boxing Day. Could not fault them! Was a bit later than scheduled but they kept in contact to tell me. Hot day and we asked them to move things to 3 different addresses due to downsizing. One item in particular was very heavy and needed to be taken through a window to get out; heavy pots needed to be carried upstairs to a balcony. Nothing was a problem for them. Very impressed and would definitely use again.

Approximate cost: $590

I used My Moovers on the 11th of December 2017. The booking process was quick and simple. I made the booking through Shiny from the company. I made it very clear that the destination address would require living room + kitchen appliances and furniture to be moved up a flight of stairs. Shiny reassured me that their experienced movers would be able to complete the job and if the stairs proved to be a problem, they removalists would be able to do a balcony lift. The destination address was a two-storey townhouse. I received a call a day before the move telling me that the movers could only start between "10:30am-11:00am" instead of the original 7:00am. I said that this was fine as I only had two bedroom's worth of items. The movers arrived at 11:30am and asked if they could start at 12pm instead.

When the movers arrived at my new address, they realised that they wouldn't be able move my sofas up the stairs due to the space constraints. When queried about how they would take it over the balcony, they said they had to make a call to their office to 'get equipment for it'. When the lead removalist got off the phone, he said that I would have to hire a fork lift or a crane to do the job and that the company did not have suitable equipment, despite what Shiny had told me. Furthermore, the 'fleet manager' at My Moovers said that he had "no idea why Shiny would have told me that in the first place".

At the end of the day, none of my furniture made it to the second storey, marks were left on the wall of my newly painted house and that took 5 hours and cost me $550.

I did also find it really interesting that the second removalist who was meant to have a minimum of two years experience, as stated on their website, spoke no English and had only arrived in Australia one month ago. He hailed from India and I'm guessing that work experience there totally counts, right?

Approximate cost: $550

used mymoovers second time in 2 years.

i must say, they are still working the same manner as they used to in the past.

great move, no problems at all.

would again use hem if needed and would hughly recommed them.

thanks MyMoovers

Approximate cost: $455

Mymovers helped me move 3 days back.

Hot day, guys worked really hard, without taking a break.

Helped me dismantling and putting back the stuff altogether.

Great help

Would highly recommend and use them again.

Cheers
Abby

Approximate cost: $654

Great moovers. Were on time, handled all my stuff with care and vigilance.

Couldn’t fault them.

ThNk you team.

Cheers
Anna

Approximate cost: $445

This company is very doggy. i was employee with this company. i had terrible experience with them and they did not even pay me for 1 month not only me we are five employees waiting for payment for last month and most of the trucks are unrego and this company don't have any public liability insurance. The owner sometimes offer costumer to give good reviews and give them some discount all the review are fake even i did this too many times for company.
Now i decide to go with fair work. I request all costumer don't use this company. They notify there staff for job only 10 minutes before and we always late. They always send small truck to costumer and costumers blame on workers. Be aware when you book job make sure company will honest with you. From last 2 weeks i put fuel from my pocket.
They never pick call when someone stuck in something.
Dont choose this company PLEASE. go with other company if there workers are not happy how costumer will.

Avoid this company at all cost. Disorganised, unethical and dishonest is the best way I can describe them. Turned up late for planned move with wrong truck. Would not drive down driveway as claimed truck had faulty brakes. Ferried goods to top of driveway. Demanded to be paid after every load. Went away for two hour for a meal. Came back late. Were slow to load up. Demanded to be paid again but overstated hours worked. Promised to come back on Sunday midday to collect last truck load but didn't turn up at all leaving us to try and make other arrangements. Could not contact anyone to find out what was going on. Overall totally dissatisfied and would suggest avoiding them.

Approximate cost: $1000

Do not use this 'service'!! After spending over $400 on their service, we found a hole in our wall and a hole in an item of our furniture. The 'Manager' is impossible to get hold of, no replies to any of my emails, I had to call multiple times a day for over a week with staff telling me 'He's in a meeting we'll call in 10 minutes' to which I would never receive a call. Same thing over and over. Staff on the phone are extremely rude, as well as the manager Alex. After constant phone calls to receive money to cover the cost to fix the hole in my wall, I was told I would be reimbursed, but only received part of the cost to fix this, so now I am not only out of pocket to fix the damage done by this company, but I have now have a hole in my TV cabinet which is still 'being investigated' as the movers are denying it.

Approximate cost: $434

Great move.

Guys were professional and safe.

Nothing to complain about.

Thanks mymoovers
Sarah ! !

Approximate cost: $454