Shelly Removals & Storage

My partner and i used this service in February 2012 to move our entire household 75km away. They also offered a cleaning service at our vacating property so we could concentrate on the new home without having to go back and clean up afterward when extremely fatigued after a 35C hot day. Excellent service, very professional, on-time and very friendly. We recommend Shelly Removalists & Storage to anyone and we will be using them in our next move.

Approximate cost: $1,300

Shelly Removals were recommended by a friend and I certainly will also recommend them. They arrived early and were fast and efficient. They guys were friendly and easy to deal with. The service was excellent and we were very happy with the price.

Approximate cost: $175.00

It was very easy to organise at very short notice. The help and advice provided over the phone was great and all pricing and timing were provided very clearly.
The guys were great, very friendly, efficient and careful with everything.
Great experience - would definitely recommend to friends and family.

Hi Sima,

In reference to our phone conversation this morning, I would like to thank you once more and please thank Peter and Hussein for all their work for us. They were careful, quick, accommodating, and very pleasant to deal with.

Regards

Helen Lipa

Moving from South Yarra to Caulfield. Peter and Hussein were on time, friendly, efficient, careful. All in all, a very positive experience.

Great service and price, was a hot day and the guys really hustled! Made for a very stress fee move, would definitely use again and recommend

Approximate cost: $120

Good afternoon Shelly Removals.

This morning New Horizons utilised your services. I would like to advise I was very happy with the level of service which was provided. The two gentleman who relocated our furniture were very helpful, polite and professional.

I would like to say a big thankyou to the two gentleman who assisted with our relocation and as such would definitely use your service again.

Many thanks,

Jason McQuitty.

Approximate cost: $99

Hi Sima, I wanted to say thank you for the service on Monday. My husband tells me all went well and he was most happy with Shelly removals. We would certainly use you again and recommend you.

Thank you for everything.

Kind regards,

Patricia Cerni

Fong and Peter were extremely friendly, efficient and focussed. They were quick but careful and we could not have asked for more. We will actively recommend Shelly Removals, particularly Fong and Peter and certainly use them whenever we move!!

Approximate cost: $99

Hi Sima

I would like to thank you for your prompt assistance and especially being able to help us move our house from Victoria to NSW at such short notice after being let down by another Local Removal Company ( who tried to charge us an additional $3000 two days before the move) - for you to take my call on a weekend when we were booked to move on the following Monday was a fantastic effort.

I must also thank the two removal men, Shawn and Fong, who were a pleasure to deal with and worked extremely hard for two days straight.

I would highly recommend Shelly Removals to anyone I know and definitely deal with you in the future

Warm regards

Lorna

Business & Executive Coach
NLP Practitioner
Extended Disc Trainer

Hi Serana.

Just a quick note to thank you for arranging the truck today. This made it very easy for my sister in law to move house.

Also apparently we had a much larger truck than the 6 Tonne. Apparently it was the 12 Tonne truck charged at the same rate.

I can't comment highly enough on the professionalism of the 2 lads. Happy and the other guy were a pleasure to deal with and speedy and efficient.

Once again thanks for helping me to arrange this. It took a weight of my sister in laws stress of moving house during a messy separation.

Kind regards

Michael

Approximate cost: $115

Shelly Removals provided an exellent service & took the hassle out of moving house.
Peter and Laurie were very efficient moving our items swiftly with great care. they were friendly and helpful with a smile on thier face.
We would definitley recommend them and would have doubt in using them again.

Moved us to North Melbourne from the suburbs, arrived on time early in the morning, and were very professional moving us promptly and with little fuss. Only downer was the lawn getting chewed up outside our place, but they were good in helping to rectify this, as it was winter, and not much could be done. Would use them again in a flash.

Approximate cost: $99

On the 11/07/12 we had Andrew & Jason do a job for us.
we found both of the guys very pleasant to deal with and they took a lot of care with out items, with no breakages.
Great team of guys who i will definatley use again when i do another move in August 2012.
Thanks Guys and well done.

Matan and Jason
Were fantastic, they turned up 40 min early and got all my stuff packed and unpacked in great time. Both very friendly and if i need to move again i eill be calling Shellys to get them.

nichey.

Moving house from Torquay to Melbourne. They removalists were professional and courteous, and the admin staff prompt and informative. Happy to recommend them.

Approximate cost: $118

I recently had the pleasure of using Shelly's services. Emmy, Luke, Jana, Zach and Eden were all wonderful and went above and beyond in their duties. I highly recommend them for your future moving/cleaning needs.
Evie of Mernda

Furniture removal from a storage facility to a rural house. They turned up 45 minutes late but were extremely efficient and professional once they arrived.

Approximate cost: $139

We recently moved to Belgrave with the help of Shelly's and were very impressed. The house we moved into had really tricky access and the guys performed wonderfully. We couldn't of asked for better service. They also said they would move us again even though it was one of the most difficult jobs they had done. I wouldn't hesitate in recommending Shelly's to anyone. Fast, efficient and friendly. 5 star service!

Approximate cost: $123

I hired Shelly Removals & Storage to move furniture, appliances and loads of boxes last weekend. Booking a truck was very easy. The staff are very professional, helpful and friendly. Their efficiency had made a stressful task quite enjoyable. I will hire them again for my next move and would not hesitate to recommend them to family, friends, acquaintances, clients, etc. Thank you!! : Cielito Murphy

Fong & Peter.

They were great! very friendly professional and quick.
wouldn't hesitate to recommend you!

thank -you (; , Nicole Wiseman

Awesome guys, with great attitude. Very professional would recommend highly.

Best have ever had!

Colina Nelson

Great work! Timely and well planned - the stacking of truck was piece of art work. And to top it off, the guy were so cheery able for all day long, After working nearly 12 hours.

Thank you i would definitely refer others to Shelly.

Vicki Renner.

Just wanted to write and say thank you. The guys were fantastic and did a marvellous job. We are extremely happy with the service from start to finish and just wanted to say thank you to all of you for a wonderful job. The cabinets look great – they were very heavy and fragile but the guys were excellent and they arrived without a mark. Could you please pass on our very sincere gratitude to the movers – we understand we are a long way from anywhere – so thank you all.
We would recommend you to anyone and just wanted to express our thanks and gratitude.

Don't normally like to review but was really happy with Shelly. Was a bit stressed about the move as my house was big but they got the whole move done in a shade under 4 hours... I was thinking it was going to take more like 6 or 8. The 2 guys were great just charged through and was far less stressful than I was imagining. I got some free boxes from a deal they had online which they dropped off prior to the move which I found surprising. No hesitation at all in recommending them sure you wont be disappointed.

Approximate cost: $85

Shelleys Removals prides themselves on being first class with trained professionals for an easy move.

I must have got a string of terribly bad luck then. Because evidence of this service didn't happen in my case. From the moving stuff from my place to storage, the cleaning job or the move to my new house.

I have moved 5 times in 5 years and Shelleys Removals were the worst. Sorry guys but I've never had such an exhausting move. And I'm sure you expected this review from me.

The move/packing of the truck itself wasn't that great. Which I could forgive in the beginning. It's moving men. No big deal. But then when a string of other occurrences happen it all adds up.

This is a bit of a 'straw that broke the camels back' situation.

First of all the movers were 45 minutes late... With no call to let me know they would be. Again, at the time I was like 'yeah, whatever...' but read on and you'll work out why I am writing about it.

I had two asian men arrive. One could hardly speak English and started arguing with me about what level my apartment was on as soon as he got there.

I had written on my moving sheet that I was on level 1... He thought different.

He said, in broken English, 'You said you on ground.'
'No', I replied, 'I said I was on Level 1.'
'Level 1 is ground.'
'No. Level 1 is Level 1. Ground is ground.'
He shook his head and stopped talking to me.

I began explaining to him that I had thrown some items away (two desks and three lamps) but had included a couple of boxes to make up for them. I had called Shelleys Removals to ensure this was ok. He didn't understand me and said I would be charged extra. I told him 'But I'm being charged for space. It all equals up in the end?'

The other guy (who was actually quite sweet) told me that he was new and apologised. The new guy did nothing but argue. When moving one of my chairs he was finding it difficult to get out. He turned around, looked at me and asked 'How you get this in last time? This chair too big. Won't fit out door.'

A guy got it in. I'm sure you guys can get it out.

Then he told me I had to pay for the move. But I was told that Shelleys would call me later in the afternoon to grab my credit card details. He insisted I pay then.. ('You pay now.') He called them... and Shelleys Removals told him I didn't have to pay right then and they would call me later. And apologised for the mix up.

After the move was done I called my Mother to joke/complain about the whole morning. She laughed and I had a bit of a laugh about the whole thing... and I got over it. It's a move after-all... not serious stuff.

But now I'm just disappointed about the whole process.

I also arranged for Shelleys to clean my apartment for my final inspection. This is when I got angry. Really angry.

Because I was moving from Melbourne to Sydney, I was in Sydney at the time of the clean looking for work. So my Mother helped me and waited at the apartment for them.

They were over half an hour late then too with no correspondence to let them know when they would be at the apartment. My Mother had to call me to get their details to find out where they were. She was annoyed, because she had to get to work.

The clean cost me $500. My apartment is a 1 bedroom, 1 bathroom... small place. I had lived there for 12 months. I expected for that price the place to look brand new.

When I arrived back to Melbourne, I checked the place out before handing back my keys. The floor was disgusting. Dusty with boot prints all over it and leaves outside were inside!? There were streak marks left all on the glossy cupboards in the kitchen. Even though I had left a note to tell them to use Windex with paper towel to clean them. The balcony was filthy.

Yes, I was fuming. At the time my fiance' was up in Sydney, I was doing the move myself, working full time, trying to find another job in Sydney and a place to live there. I had a lot on my plate. And for a $500 clean job I expected perfection. And I didn't get it. That was the main problem. It wasn't so much about the money... it was that the job wasn't properly done first time.

My property manager got them to clean again. He said $500 was a lot, has he had inspected the place while I had been living there and saw the condition I had left it in and didn't think it would take that long/cost that much.

I called and asked about the price and it was explained to me why it cost that much. A couple of things took longer than usual. I'm still not convinced.

My property manager ended up liaising with them to ensure the place was clean to his standards for the next person to live in. They corrected it and my bond was refunded.

Fast forward to arranging the move to Sydney. We were told our things would arrive 7th March at 9:30am. I had a discussion with Shelleys Removals and they said that all of my stuff might not fit in the truck. Because it was coming up with someone else's stuff. Which was fine. I told them my boxes were all marked and to bring up important things like bed, fridge, washing machine...

I was meant to be working the day of the move. However I had arranged time off my freelance job to be there for the move. I was/am working 12 hour days on a very important project so I wanted everything to run smoothly as I am getting paid per hour.

The day of the move I called to check the movers were running on time. I was told my stuff was still in Melbourne.

They had tried calling me the day before to ask me what I wanted on the truck because it didn't all fit. When I didn't call back... They left without packing anything at all. Even though we had already discussed what to bring.

Unfortunately I had not got a missed call on my mobile. After they told me they called I checked - and they had tried to call. They left a voicemail message the afternoon before that said 'Hi Bridget. Shelleys Removals. Could you please call us back? Thanks.'

Obviously I got this WAY too late. But to be honest, even if I had got it the afternoon before I don't think I would have called back right away anyway. I was too busy at work and a message like that is a 'I'll deal with that later' message.

However if their voicemail HAD BEEN 'Hi Bridget. Shelleys Removals. Unfortunately not all your furniture can fit on the truck and we need you to call us back immediately so we can arrange what we should move'... I would have responded.

Either way I didn't get the message. Stuff happens.

But for something as MAJOR as that... They had my e-mail and my Mother's phone number. I would expect a 'first class' service that is open 24/7 to try contacting me CONTINUOUSLY until they spoke to me. They should have tried to call me all afternoon, night and morning to let me know what had happened.

At least to let me know not to take time off in the morning and wait around for a truck that was never going to come.

Again. I was fuming. Yes, I yelled. I screamed. I swore. And I was rude. I lost my cool and turned into the woman from hell and I apologise for being so horrible. But if you have moved interstate after trying to find a house and a job... I'm sure you'd understand a move would be something you just want to run smoothly. And stress tempers can flare.

I called my partner terribly upset and he called them to find out what was going on. He, too, was very angry about the whole thing too.

Luckily they sorted out another truck to get out to us a couple of days later. And I do thank them for that. However, we were told that we had to be at our apartment at 7am for them. My partner and I slept on the floor of our new empty apartment the night before so we didn't have to wake up at the crack of dawn getting there.

He even commented 'If our stuff isn't up here...' and just shook his head. I'm pretty sure WW3 would have happened.

At 6:30 we got up and waited... Until 7:30am. They still hadn't arrived and I had got no call informing me as to their whereabouts. After calling Shelleys I was told they were meant to call me to let me know when they were coming. But the woman's child had thrown her mobile in the toilet so she didn't have their number... or something. So she would get back to me.

While I was on the phone to Shelleys... the removalists called... to let me know they would come at 9:30-10.

A whole 2 and a half to 3 hours later than what we were told. Again, I had taken time off work to be there for the move.

At this point there was no point getting mad. I was over it and just accepted that nothing was going smoothly. At least our stuff was coming and we didn't have to deal with them anymore.

Shelleys Removals, thank you for sorting out the cleaning situation and getting another truck up. Honestly. I mean that.

But on your site you say 'Shelly Removals is a removal and storage company that provides first class moving and storage services for consumers and businesses Australia wide. Our promise to you is to ensure an easy and successful move, serviced by our reliable and experienced team of movers.'

That's what I paid for. That's what I expected. And I didn't get it.

DO NOT USE SHELLEY REMOVALS!!!!
First of all- theh completely lied to me. They told me that if i used them for moving, and paid $130 on my credit card they would deliver some boxes to use for the move, an told me that once finnished with the boxes- i call them
And they will collect the boxes and fully refund the $130 back to me.
Well- not only did they not turn up to collect the boxes, they then tell me after me having to continue to contact them that they only redund $1 back per box. Which would give me about $20 back!!! Whats the point.
The point is the sales girl completely lied to me. Not only this they arrived 3 1/2 hours EARLY which was a huge inconvenience as I had booked the lifts for the apartment buildings in the afternoon session. The sLes girl clearly did not even notate down the desired time of 2pm- amd instead they rock up at 10:30am! Was not impressed.

Upon quiering to them about the lie they had told me about refunding my money upon collecting the boxes- they are ignoring me, not replying to any of my calls or emails to speak with the manager. Completey and utterly disgusted with this company!

Please do yourself a favour and use A DIFFERENT company! They were incredibly slow, and took 4 1/2 hours for the move which took another company 2 hours and fifteen minutes in the past.
Completely dissapointed and angered by them!!
Conyving and corrupt!

Ben.

Approximate cost: $99

I don't often write on review, but i moved in the first week of January on the 40 degree day and Nick and Happy from Shelly were two of the most polite and hardest working people that i've had the pleasure to deal, with in trying conditions. They weren't the cheapest but definitely good value for money!

Approximate cost: $115

The two guys, Bib and Martin were great! We had a very stressful day with our move due to non settlement in time but the boys carried on and stayed late until the job was done! I would definitely use Shelley Removals again.

Approximate cost: $125

These guys impressed from the word go - i had a call within 10 minutes of requesting a quote on-line. The movers were really friendly, very professional, took care with all of our possessions and worked as quickly yet carefully as possible. Could not recommend highly enough and would definitely use again!

Approximate cost: $135