Hi Sima,

I've been meaning to email you regarding my removal on Friday 13 March.

Your guys did a fantastic job! Very friendly, helpful, nothing was an issue.

Their attitude made the move go so well. I will be recommending your service to all my friends.

Thank you!!

Sue.

Approximate cost: $104

We moved house from two location and the guys couldn't have been more helpful. Cheerful and hardworking all day long!

We needed to move our son and daughter-in-law into their new unit. I found Shelly Removals online, and phoned them. Throughout the process, all my questions were answered fully by the ladies in the office, who were professional, helpful and friendly. On the day of the move, the two removalists arrived exactly when expected, and they did the job professionally and efficiently, with good humour and helpfulness. I would definitely contact them again, if we needed to do another move.

I used Shelly Removals not only to pack and move my beloved things (and I own lots of glassware and breakables) but also to end-of-lease clean my rental apartment. I hence got to meet a lot of their staff members, finding all to be unfailingly sweet, helpful and efficient at their task. Moving house is stressful and tense and I always so appreciate a friendly and in-control removalist to take my mind off the enormity of the task. I was very happy with all my experiences with Shelly Removals!

After using this company previously, and having a good experience, we decided to use them for our latest move. I am absolutely appalled by the terrible experience we had. Not only was one of the removalists lazy, he was abusive to the other removalist and spent over 40 minutes (of our paid time) arguing with him and walking around in circles before any furniture was even touched. We only had a few items of furniture to move and 2 medium sized boxes. Between asking the same questions over 25 times about which items were to be moved, it took longer to move these few items than it did to move the entire house lot the previous time. That move also included a 45 minute journey whereas this move was only 3 minutes away!

After calling the company while the removalists were still present, to advise them of the situation, I was told that management would contact me asap. Of course we had to pay to get the abusive man off our property and we waited for a response from the company. Three days later, after no response, I called and left another message for the owner with a brief description of what happened and was told the owner would call back soon. Three weeks later, still no call.

It is clear that the owner does not care at all about customer service. We have another three moves within our family over the next few months. They have now missed out on this business. Had they called and sorted out the situation, this may not have happened. It seems happy customers are just not a priority.

So, heads up. You may get a good experience, or you may pay twice the price to be abused, and have them argue in front of you, while you pay by the minute and watch them stand around for 10 minutes at a time between moving each item.

Thank you to Taron, TJ and Pal of Shelly Removals for their professional and friendly approach in helping us move. We down sized from a five bedroom to a three bedroom and the boys did an amazing job of managing time and efficiency.

All the goods were handled with utmost care and concern. Their reliability and confidence made an otherwise stressful operation proceed with ease.
I also have to commend Sharlene, who took our booking - for her helpful cost effective suggestions in recommending the size of the truck and number of men required as we were moving close by.

Highly recommend Shelly Removals for your next move.

Approximate cost: $0

From the moment I called in to get a quote until the moment my last item was off the truck it was nothing but bliss. Thank you to the wonderful office staff for keeping me relaxed during a stressful time and to the two gentlemen that moved all of my belongings as if they were their own. I appreciate all the hard work put in by your entire team.
Regards, Julie Sampson from Koo Wee Rup

Thank you to Shelly removals & staff for being very efficient, professional & friendly with my move today. Great service started with Danielle in the office when I made the enquiry & also to the 2 guys today that made my move really easy. Thank you & much appreciated.

Approximate cost: $90

Dear Shelley's team,
Thank you for making our move easy and smooth. We really loved your work. It wasn't a straight forward with big Almira to be taken down through the narrow staircase. We are very pleased with your service. We will recommend you to our friends and family.
Regards,
Neha

Dear Shelley's team,

Last Saturday we used your company to move, and we'd like to just say how
absolutely fantastic the service was. The whole process, from start to
finish, was of a brilliant standard thanks to TJ and Gary, who did a
fantastic job. Although we put them through some hard work, they got the job
done in a truly professional manner, and were a fantastic representation of
your company. We will certainly use you again in the future, and will
recommend your company to family and friends.

Kind Regards,

Greg Spilkin and Gabi Klepfisz