Reviews by robert-m384

This review is for Norris Motor Group Volkswagen, Kedron QLD

verified email - 05 Mar 2020

I purchased a Demo Amarok Ultimate from the Norris Motor Group at Kedron. I had a trade in of a Q7 (2010) that was still in new condition and only 76k on the clock. The valuation was so bad I wanted a good deal on the Amarok as it was nearly a year old from manufacturing. The deal seemed ok. When I collected the car it wasn’t presented in a new condition. I was told that when the canopy i ordered, the cameras will be fitted, the car will get a full detail which will be in 2 weeks. I accepted that. After driving out I found the next day that I didn’t have a spare wheel. Actually the dealer didn’t know why either. Anyway a week later I was called about my trade in. It wasn’t as per I explained. Apparently I lied about some part of it. Well, they went over it and have me a lowball price and I agreed. Why is it now my problem. Anyway my wheel I needed which should have been supplied when I bought the car was now in jeopardy as the sales manager wanted me to pay for the work on the trade in before I received my wheel. Actually I wonder how I am going to go as I still have outstanding nearly $6k worth of extras to fit to the car. Also I have just spent over 4 hours clay baring and polishing the car as it should have been when anyone purchases a new car.
Oh and also I got a flat tyre today. With out a spare wheel. Would I recommend this dealer. It isn’t the dealer it is the staff. Watch this space for the balance of work to be completed.

Part 2 for VX Amarok Ultimate.

I eventually got a call advising my wheel was in but I have to pay for my own tyre. What a ridiculous outcome. I ended up having a disagreement with the dealer principle. Wow, she is the rudest person I have ever met as the issue was my fault.
After giving my car in for the balance of the extras to be fitted, I had to lose the car for 4 days only to collect it without everything being completed. Once again I had to lose the car again the following week to complete all of the extras. Still after this my cameras still wouldn't work.
Basically would I recommend this dealer. NO I wouldn't. STAY CLEAR. Infact, I would recommend another dealer. The car is a great car though besides this.