Lie, Mislead, Poor Workmanship, Take More Money Than Quoted Price
Lied about pricing.. During first convo on the phone John said "We charge $230 to come have a look then they say the repair is $400 then you will get billed $400 but if you say no than it will be $230" well... they came had a look and charged me $300, added in extra $ saying ohh we also charge per 15min on top. (Fyi) Number of those billed minutes were while Johns repairer/tech was on the phone to John.

Got a pricing few hours later.. ~$830
$300 first inspection
$250 for the part (Funny story about part pricing)
$290 to come out again and install it
(He takes credit card details upon booking so)

Took faulty part without informing me.. (I found this out when I called to say we won't go ahead with the repair)
Told me they will get it back to me in 2-3 working days
3rd day told me if I want it I can pay to have it dropped off.
4th day, text me stating I can go get it myself *45 min round trip* (hanging from letter box in a plastic bag)

Back to part price -- Ordered same part from another reputable aircon place. At time of order, decided to replace all thermostats not just the ONE faulty thermostat which John quoted me $250 for.
Faulty thermostat plus 3 other thermostats in my system (set me back $150 TOTAL) Ordered original Daikin parts
The part John said is $245+ is actually a $50 part *Original from Daikin (Part no. 1718056)

RE: Call out $90 and 35 per 15 min block was NEVER mentioned to me until after I was told I will be billed $300
How and what was said regarding pricing is quoted above"

Lie, Mislead, Poor Workmanship, Take More Money Than Quoted Price
Lied about pricing.. During first convo on the phone John said "We charge $230 to come have a look then they say the repair is $400 then you will get billed $400 but if you say no than it will be $230" well... they came had a look and charged me $300, added in extra $ saying ohh we also charge per 15min on top. (Fyi) Number of those billed minutes were while Johns repairer/tech was on the phone to John.

Got a pricing few hours later.. ~$830
$300 first inspection
$250 for the part (Funny story about part pricing)
$290 to come out again and install it
(He takes credit card details upon booking so)

Took faulty part without informing me.. (I found this out when I called to say we won't go ahead with the repair)
Told me they will get it back to me in 2-3 working days
3rd day told me if I want it I can pay to have it dropped off.
4th day, text me stating I can go get it myself *45 min round trip* (hanging from letter box in a plastic bag)

Back to part price -- Ordered same part from another reputable aircon place. At time of order, decided to replace all thermostats not just the ONE faulty thermostat which John quoted me $250 for.
Faulty thermostat plus 3 other thermostats in my system (set me back $150 TOTAL) Ordered original Daikin parts
The part John said is $245+ is actually a $50 part *Original from Daikin (Part no. 1718056)

RE: Call out $90 and 35 per 15 min block was NEVER mentioned to me until after I was told I will be billed $300
How and what was said regarding pricing is quoted above"

Lie, Mislead, Poor Workmanship, Take More Money Than Quoted Price
Lied about pricing.. During first convo on the phone John said "We charge $230 to come have a look then they say the repair is $400 then you will get billed $400 but if you say no than it will be $230" well... they came had a look and charged me $300, added in extra $ saying ohh we also charge per 15min on top. (Fyi) Number of those billed minutes were while Johns repairer/tech was on the phone to John.

Got a pricing few hours later.. ~$830
$300 first inspection
$250 for the part (Funny story about part pricing)
$290 to come out again and install it
(He takes credit card details upon booking so)

Took faulty part without informing me.. (I found this out when I called to say we won't go ahead with the repair)
Told me they will get it back to me in 2-3 working days
3rd day told me if I want it I can pay to have it dropped off.
4th day, text me stating I can go get it myself *45 min round trip* (hanging from letter box in a plastic bag)

Back to part price -- Ordered same part from another reputable aircon place. At time of order, decided to replace all thermostats not just the ONE faulty thermostat which John quoted me $250 for.
Faulty thermostat plus 3 other thermostats in my system (set me back $150 TOTAL) Ordered original Daikin parts
The part John said is $245+ is actually a $50 part *Original from Daikin (Part no. 1718056)

RE: Call out $90 and 35 per 15 min block was NEVER mentioned to me until after I was told I will be billed $300
How and what was said regarding pricing is quoted above"