The customer service is pathetic. If I could give negative stars I would. Ordered a bed and mattress for my daughter. The bed was set to be delivered by one courier and the mattress by another. I rang to arrange them to go a street over as no one was going to be home. The bed arrived fine. The mattress we are still waiting on. I have contacted them via chat and phone every day since and they say they will escalate to a “specialist” team and someone will contact me but no one does and the next day when I contact them they say the same thing. The courier company has not even been sent the mattress but T&W say multiple different things like it’s still in the warehouse or that the courier team have it or that it’s my fault cause I changed the delivery address- which makes no sense when the bed came just fine. Every single attempt to get help from their customer service has been pointless. Apparently a “supervisor” is going to ring me to give me an update tonight (its 6pm so I highly doubt it). Will never recommend them to anyone. How can you sleep on a bed with no mattress.

Approximate cost: $650