On a recent visit to IGA, Clontarf to pick up a few things, I approached the checkout area, noticed that 1 checkout already had a customer with a very full trolley, having only a few things,I went to the express lane, as it was the only other checkout open. Knowing that I did have a little over 12 items (19 to be exact) I didn't think there would be a problem as there was no one else in line. The check out operator looked me up and down,signaled her obvious annoyance to her workmate, and proceeded to scan my groceries. Half way through, she commented ' I know it is a big hassle for you, but next time could you use the other checkout, as this is actually the express lane and now you've caused a queue' I was at the checkout for no more than 3 minutes and 'the queue' that I had caused was 1 person.
I left the store feeling embarrassed and humiliated and will no longer shop at that store.

Approximate cost: $53