Everyone writes such fantastic reports on these guys, yet they have been a total disaster for us. They installed a brand new unit which we bought elsewhere. It hasn't worked since day one, won't cool or heat and rattles like crazy. Now I will be the first to say it could be the unit and accept this. But what I can’t accept is the refusal to come and inspect the install and review it. To check the gas pressure to see if has leaked and find where it has leaked from - the unit or their pipe work install. The abuse and aggressive behavior by [Redacted identifying comment]. To be told to [Redacted offensive word] and to receive txt messages “you bought a [Redacted offensive word] unit and that’s what happens” and “supply rubbish air cons then wonder why it rattles you loser” is totally unprofessional and unacceptable behaviour in my opinion. As a business owner you would expect the first point of call to be "is there a problem and how can we help". To be told by the installer they will come back then weeks later told no its a waste of their time. Would I use them again no way. Do they live up to the advertised statements on their website not at all. Have I paid them for their work- no not to date. What have they done to try and resolve the issue - first point of call was - they have they threatened to come and enter my property and take the bracket and pipes off the wall. One very dissatisfied customer.

Approximate cost: $450