I don't know how these people sell cars. We struggled to find someone who knew much about their utes. We spoke to 2 sales reps and received poor service from both. They were not helpful or forthcoming with information, didn't know their product, there is no flexibility and any variables are very limited. While we found a great product the lack of flexibility and poor service turned us away.

City Software boast 'black tie service' and that's what you get! They WANT to assist you! Friendly, helpful, no mucking around, honest advice, great prices and you can shop via the internet or go and see them in person. They sell a wide range of computer hardware and software for Mac and PC. They have other another store in the city as well as intersate.

For starters, I rang to book a consultant and was told I had to send the email inquiry form. They then got confused because I'd rung and left my details as well and sent an inquiry form! Next, the consultant. He was 1 hr late. No phone call, I had to call them. The consultant was very honest, but also very confusing. He would talk about recylcled water and seemlessly talk about rain water without making a distinction between the two until we questioned what he was saying, very confusing. He also did not know his product, there were many questions he admitted he couldn't answer and many he simply did not answer. There was no offer to find out more details for us, no we were told to visit the offices.... Not impressed. I believe they have a great product, but we will never know as we were put off completely by the consultant. They also do not have a working model on show, which is important considering the unit costs over $10,000. Do not go to these people without doing thorough research first!!!

I've been with hotkey for about 7 yrs since TPG drove me crazy. Initially I was on dial up. With this they're great, they are local, everywhere... this means if you travel interstate you can give them a call and get a local number so you're not paying long distance rates! I've been on broadband for a few mths now and find the package I'm on more than satisfactory. They are very helpful and don't muck around. But, yes you have to struggle with the Indian accent. Otherwise, to get started, look up your local hotkey provider.
3 yrs later, I'm still with Hotkey. I find they've become a bit expensive, but the technical service is very good. I've also encountered a few Aussie's working there!

This particular branch used to be in Bayswater and they were great. I don't know what happened in the move to Mitcham, but the service is appalling! They are lazy, unhelpful, unfriendly... they make you feel as though you are inconveniencing them.

I highly recommend these skylights! Unobtrusive, yet they let in so much light!!! The technology has improved greatly since the previous one I bought many years ago. They have all sorts of attachments such as double glazing, various diffusers, lights etc. I spoke to a lovely lady named Belinda who is very knowledgable and efficient. They don't have offices in VIC, but they will freight and give you advice on who can install... unless you have a builder.

Approximate cost: $450

These guys stock fittings for cabinets. They have a large range of laminate surfaces - we couldn't afford composite! The service and advice is great. They're not in your face, but are helpful when approached. The advice they gave me about colour and finishes was practical and logical. It disconcerted me at first that I could get such great advice from a male (no offence meant). They also stock some really nifty innovations in storage units. Quality, but you pay for it. Cheaper if you can buy through your builder.

Biodynamic and organic meat. These guys are great! They are friendly, polite, they give advice with cuts and cooking and they remember who you are each time you visit. We get rave reviews every time we have a BBQ! I try not to listen to the price, I hand over my card, you simply can't beat great taste, quality and health!
Ownership has recently changed and while the basics are still there, there are some new 'gourmet' selections to choose from. Service and quality are still excellent!

A huge store with a great range of quality products. They only stock brands with reputable after sales service. We bought all of our kitchen appliances and heating/cooling system here. The more you buy the more you save. It does help if you can develop a 'relationship' with a sales executive. Friendly, helpful and informative service.

This store sells genuine organic products - clothes, beds, pillows, sheets, towels... you name it, but not food. My allergies have eased since sleeping on an organic wool pillow and futon. The owners are passionate about their products and happy to talk extensively about why their product is the genuine article! They are friendly, helpful and approachable. You can visit the shop or order online, or give them a call to discuss your order first!