I am an ex-Westpac customer. I was very disappointed when they took over the Bank of Melbourne as the BOM had fantastic customer service, low fees and friendly staff. Within a year Westpac had stuffed that up - not just the fees but the absolutely awful, unhappy staff at this branch in Collins street was the worst. When I took my mortgage away from them after saying I would I got a very determined phone call from a manager trying to find out where our relationship went wrong. It did not help that when I closed my savings account they charged me more than $10 for a bank cheque in order to remove my own money from their bank.

Unfortunately it looks like St George is going to fall victim to them next. Here we go again :(

I've listened to Gill's show on RRR for years and always like her sensible approach with food and herbs. After referring friends to see her for years, I was really happy with how she helped me with a recent health problem.

Approximate cost: $50-90

Quirky without being try-hard, Gerald's is a great neighbourhood bar. The winelist is excellent and the bar well stocked with some unusual spirits. Food looks good, a small changing menu usually just a dish or two of the day but some good antipasto and cheese plates to nibble on as well.

This shop is a calm oasis of beautiful books. Staff are happy to let you browse, there is even a comfy chair in a quiet corner. The books are well sourced and the art magazines fantastic.