Overall it was a good experience, now that know I need to confirm credit card details. That said the email requesting this went to spam so took a few days for me to realise what had happened. probably not your fault but it did mean the presents arrived late, but still very well received.

My overall shopping experience with Becextech was very good as was the prompt response from Customer Service to my enquiry when ordered items weren't included in the delivery - considering the time difference between our states. I was impressed and though I'm still waiting for the extra items to come through I was advised of the delay. I appreciate being kept informed. Many thanks.

Within 2 weeks of receiving an apparently brand new Samsung 7 Edge, the handset was completely broken through no fault of our own. At our own expense, we sent this off to a BecexTech repair company. We were told a new screen would be required. To proceed with the fix, we had to agree to the terms that the handset would no longer be waterproof (the unique selling point of this handset and the reason we bought it).

We were told "As far as I concern, any waterproof phone will no longer be waterproof after repair."

The original spec state s that this particular handset *can be immersed in 1.5 meters of water for up to 30 minutes*

BecexTech advised that the handset could no longer submerged underwater. After much dispute, as compensation they would provide us with a cheap waterproof cover! I do not believe the handset will be returned in the same working condition. We have lost time, money and all our photographs because of this company not to mention the inconvenience and stress it has caused. We have been without a phone for weeks. We have now involved the Department of Fair Trading. I sent this review to BecexTech for approval prior to publishing and from the head of the company I have been threatened with the following:

"Resorting to feedback will never fix anything, but only to worsen the situation. After all, we will be here to look after the phone for 1 year. If negative/neutral feedback is left we will deem this as a completion of our obligations and no further resolution will be offered"

Is this a company you really want to buy from? Does their 1 year guarantee not stand if you choose to publish an accurate account of your experience with them? I think this sets a very dangerous precedence.

Approximate cost: $900

The phone they sent me did not work – it had a faulty wifi adaptor. 5 months after I paid for my phone, I still do not have a phone that works. They will not phone me to discuss the issues with the phone, and keep making me post it back then wait 3 months before they return it to me still not working, they have offered me a refund of half of what I paid for the phone as they are unable to repair it. Beware – many of the goods they sell are not new – this is not clear on their website (only in the fine print).

Approximate cost: $300

Received my I pad Air as per my order very happy with product and the way it was packed for shipment, Becextech responded very quickly to my Emails and request which made this transaction a pleasure will definitely be a return customer many thanks Becextech .

Item received and excellent value. Top class product for great price. Sennheiser HD 800 S headphones.
Thank you

Approximate cost: $1886

Service was great, bit expensive postage but Samsung S7 Edge is a excellent phone . This is my second transaction thru this mob, but probably not the last one. Thanks

Approximate cost: $825.

Order no 64378
Very disappointing with service.
Tracking # 218740070021
says order has been delivered to Melbourne but shipping address is of Sydney. You guys need to sort this asap.

Very professional transaction. No hesitation about buying from BecexTech Australia again. Ordered an expensive lens and was very nervous about spending so much online but the savings were worth it. The lens came beautifully, promptly (4 days) and safely delivered. Highly recommend. Very professional transaction. No hesitation about buying from BecexTech Australia again

I DO NOT reccomend this business to anybody. I ordered a brand new iphone 6s, at a price of $944. The payment took an entire day to leave my account. The business then took another 3 business days to acknoledge the payment and then after 4 more days they finally sent it. By that time i had cancelles the order and asked for a refund. The refund process took an entire week and left me out of pocket $55 for some stupid admin fee. Very very unimpressed by the customer service and the speeds they advertise are complete rubbish. "Item leaves warehouse in 1-3 days", that doesn't mean it's been sent. Its just being processed. Unacceptable. And especially for the $73 shipping they charged. OUTRAGEOUS. $73 and the best they can do is spend a week processing and then finally ship it through some chinese parcel service. Complete rubbish. Stay away from this company.

Approximate cost: $1018