Home Appliances Plus
-
Level 6/111 Macquarie Street, Hobart, TAS 7000
- (03)6152... Click to show
- Visit our website
- Email us
- Opening Hours (Wednesday: 8 AM - 5 PM)
-
Payment methodsCredit Card, Afterpay, Laybuy, Klarna, Zip
Mention that you found us on
Word of Mouth and we'll look after you!
193 reviews about Home Appliances Plus
I have not ordered, was about to until I saw reviews, thanks for saving my time and money.
Can’t seem to get a reply to my emails , is there a contact number I can call to resolve this ? Thanks
Hi Alexa, apologies for any inconvenience this has caused. We are doing our best to answer all email inquiries at the moment. For urgent concerns, you may call our Customer Service Hotline at (03) 9028 4314. Thank you!
I sent couples of emails but got no response at all. Called hotline number but it seems scam number
Hi Danny, can you please send us your email address or order number so I can personally look into this? Thank you
Took 6 days to get a response to my email. Been more than a week the order is still not processed.
The response email was also addressed to a wrong person (clearly looked like a copy-paste of a template email)
Would never order again. Customer service is the most important thing that completely lacks with this company.
Hi Natesh, apologies for the experience you have had with us. Customer service is our top priority and we are doing our best to address all of our customer's concerns though we're having an influx of emails. We called you today but we were routed to your voicemail. Please call us back or send an email to [email protected]. Thank you
I placed an order on 31/12/21 and have still to hear when it will be dispatched!!!
Sent email & message, heard NOTHING back. I highly recommend you do NOT order from this company. If this isn’t addressed with either my item arriving ASAP Or a full refund I will take it further with the ombudsman.
VERY DISAPPOINTED!!!!!
Approximate cost: $500
Im in the same boat not happy at all
Hi Leanne, thank you for voicing your concerns and we sincerely apologize for any inconvenience this has caused. customer Service is our top priority and we're sorry if this wasn't demonstrated to you. Is this your order number 16208? If yes, we can confirm that the refund has been processed. we called you today to address and resolve any issues you have had with us but, we're routed to your voicemail.
Ordered a bed in the beginning of December. Its now a month later and no bed delivery. Zero response to several emails asking for a status update and response to earlier emails. Based on the number of negative reviews here and on all the other review websites that I have googled, it is unlikely that I will receive my bed and it will probably take months and with lots of pestering to receive my refund. I now wish that I had done my homework about this company prior to ordering from them. I hope that this review of my experience helps and prevents others from having to go through what I have been through.
Approximate cost: $300
Hi yumiu, we would appreciate it if you would allow us to resolve your concerns. We are doing our best to help out all our customers with the limited resources that we have at the moment and due to the influx in emails, our responses slowed down. Can you please send us your order number or email us at [email protected] so we can call as we are having difficulty matching your username with any of our customers? Thank you
Ordered a item on the 26th Dec I still have not heard anything dispite sending three emails. I will never order from this company again. Please send me a Refund of my money asap otherswise I am going to the accc as it has been over two weeks and I have heard nothing from this company. Terrible terrible terrible service.
Approximate cost: $150
Hi yumiu, we would appreciate it if you would allow us to resolve your concerns. We are doing our best to help out all our customers with the limited resources that we have at the moment and due to the influx in emails, our responses slowed down. Can you please send us your order number or email us at [email protected] so we can call as we are having difficulty matching your username with any of our customers? Thank you
Challenging times for everyone with massive order levels and tough to organise deliveries. Bring on post Covid. Got through to Richard on the phone who was extremely helpful - don’t email, call and you will get very good and honest service.
Approximate cost: $615
I have sent two emails that are yet to be responded to - these are both a week old.
Hi, I'm personally looking into this. Can you please send us your order number or email address to check this, please? Thanks
I just don't understand why this company above all others, has found service delivery during COVID, fires, flood, holidays etc. so challenging!
I have had zero trouble purchasing from My Deal. Cheaper prices, super fast service and delivery.
Did not send my item for several weeks. When I cancelled my order they then began stringing me along with promises that they had refunded it. Yet to see a cent.
Approximate cost: $200
Hi aidang700, we would appreciate it if you would allow us to resolve your concerns. We are doing our best to help out all our customers with the limited resources that we have at the moment and due to the influx in emails, our responses slowed down. Can you please confirm if this is your order # 13827 ? If not, can you please send us your order number or email us at [email protected] so we can call? as we are having difficulty matching your username with any of our customers. Thank you
Worst ever transaction I’ve made. My item was “in stock” in early December, still hasn’t been sent and it’s a month in.
No tracking, no response to my emails, no reply to my Facebook messages. As a result
I have published several online reviews and spread my experience on social media. There are so many bad reviews out there and I can see why. Do not buy from this company - if it even is a company. It seems like an adhoc money making scam.
I don’t expect to get my item or my money back.
Approximate cost: $350
Hi justinp446, we would appreciate it if you would allow us to resolve your concerns. We are doing our best to help out all our customers with the limited resources that we have at the moment and due to the influx in emails, our responses slowed down. Can you please confirm if this is your order # 13589 ? If not, can you please send us your order number or email us at [email protected] so we can call? as we are having difficulty matching your username with any of our customers. Thank you
I suggest the influx of emails has something to do with your poor customer service when it comes to delivering the goods. You're well versed in excuses, apologies and empty promises, no doubt about that!
Worst company to deal
Ordered a Christmas tree which they said after how many emails that there is no stock
I asked for a refund which took forever
I sent So many emails with barely any response
Only when I put a bad comment on FB and told them I notified afterpay that they finally refunded my money
Would never eve recommend them
Approximate cost: $300
Hi al323, we would appreciate it if you would allow us to resolve your concerns. We are doing our best to help out all our customers with the limited resources that we have at the moment and due to the influx in emails, our responses slowed down. can you please send us your order number or email us at [email protected] so we can call? as we are having difficulty matching your username with any of our customers. Thank you
Email Home Appliances Plus
Business Owners
Want more customers? Join the Happy Customers Program to promote your business with word-of-mouth.
Get a professional looking profile with no advertisements, access tools to attract more customer reviews, receive free marketing materials, use the Live Reviews Widget on your website, plus lots more...
Upgrade Your Account
Yeah I should have read reviews first ....