Home Appliances Plus
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Level 6/111 Macquarie Street, Hobart, TAS 7000
- (03)6152... Click to show
- Visit our website
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- Opening Hours (Wednesday: 8 AM - 5 PM)
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Payment methodsCredit Card, Afterpay, Laybuy, Klarna, Zip
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193 reviews about Home Appliances Plus
200 units in stock, but two weeks and no shipping yet!? Emailed several times and ultimately was told " We are seeking for your understanding and humane consideration."
I wonder when we as consumers will be treated "humanely", when we are spending our hard earned dollars for items which believe it or not may have a delivery time crunch as a gift !?
Really disappointed customer
Approximate cost: $50
I ordered a garden table on the 8th
Dec, I paid by Visa and my account was debited immediately. Then I was told to be patient because of the virus! On the 23rd the item was sent to Aramex, who gave other excuses for delaying delivery. I finally received it on the 12th of January. I had some doubts whether I'll ever get it so, for peace of mind, from now on I will only pay for any orders online, with PayPal. If a firm does not accept PayPal I will look elsewhere.
Approximate cost: $70
Hi Jim, thank you for reaching out to us and apologies for any inconvenience this has caused. We would like to address this concern and give you a call - can you please send us your order number or email address? We look forward to hearing from you. Thank you.
I too am not sure if this is a scam , my wife and I ordered a make up mirror on 28 December 2021 today is 19 January 2022 I have not received email about my order but they have taken money on 29 December 2021
Approximate cost: $77
Hi Warren, thank you for reaching out to us and apologies for any delay with your order. Can you please send us your order number so we can check what happened? We look forward to hearing from you. Thank you.
Well I have to say I thought I had done my money when I saw these reviews on HAP so in an absolute flap I sent them a message via fb at midnight or something, the very next morning I got a phone call from Richard(one of the owners) and he took the time to explain to me why orders were taking a long time and completely reassured me that I would get my orders soon. So when I hung up there was 3 emails there about my 3 orders, they contained the tracking numbers that I was after and so far I have redirected 2 of my 3 orders and I ordered them on 18th Dec and 1st Jan so in the scheme of things they aren't that slow. I would definately recommend HAP to my friends and family.
Maybe some of you people that are having bad experiences try having a good go at contacting them, I didn't find it hard, instead of jumping on your computer and leaving a filthy review. These guys are not scammers or frauds, they are just 2 battlers who had a business plan and made it happen, they are doing their best in the current climate.
I think HAP are fantastic
Approximate cost: $400
I have tried calling , emails , Facebook and Instagram and nothing
Alexa please contact us or give us order number to contact you
Regards
Richard&Ash
Scam of a website, lies about stock availability and doesn't communicate.
100% took my money and now will not respond at all
Ordered floor rug on 3rd January. Took my money, said it was out of stock and will not respond to numerous emails. Tried to call on the phone number advertised and it comes up as scam. I am having chemotherapy and the last thing I need is to lose money. Absolutely shattered.
I spoke with Ash again today. He called to ask how my treatment is going and if there is anything he can do for me, to not hesitate to call him (and I did not purchase anything again, I have changed my mind). As stated previously, Ash refunded my money in full, and also deposited money in my account so as I could make it to treatment that day. I would 100% recommend Home Appliances Australia. Their service went above and beyond expected. Thankyou again Ash xx
Great got what I ordered an very happy with it
Approximate cost: $300
Im sorry to hear I had a family member go through chemo so my thoughts are with you , I plan on trying everything in my power to get onto this company an if all else fails I will be going to the correct people to get them shut down , taking peoples money like that is so wrong
louse
we contacted you and helped you yes ?
If I could figure out how to delete my previous comment I most definitely would. I spoke with Ash again today. He called to ask how my treatment is going and if there is anything he can do for me, to not hesitate to call him (and I did not purchase anything again, I have changed my mind). As stated previously, Ash refunded my money in full, and also deposited extra money in my account so as I could make it to treatment that day. I would 100% recommend Home Appliances Australia. Their service went above and beyond expected. Thankyou again Ash xx
Just got a nice person (Roxy?)to talk to me on this no.+61390284314
I was Chasing my Christmas order, which is "waiting for courier pickup"
Approximate cost: $400
I will be doing the same thing , I plan on shutting them down
Nothing received yet, just one email saying some of the items are now out of stock! Wanted to give them a chance, but i won't be using them again! Now to cancel and get money back! Wish me luck!
Michael
can you help us out and re comment on some of the threads you have commented on and on your next purchase contact us for store discount
regards
Homeappliancesplus
Took them 18 days to ship ceiling fans they said was in stock. Clearly drop-ship from China and lying about the item location. When I pushed for delivery date or refnd they suddenly stopped communicating. I would not recommend them to anybody.
Approximate cost: $200
Hi karlosm, we would appreciate it if you would allow us to resolve your concerns. We are doing our best to help out all our customers with the limited resources that we have at the moment and due to the influx in emails, our responses slowed down. Can you please send us your order number or email us at [email protected] so we can call? Thank you
I really doubt this is a scam web, I placed my order on 1st, and today is 14th, it hasn’t been shipped yet. No emails response, phone number seems a scam number. My order number is 16580, please cancel my order!!!
Approximate cost: $860
Hi, we sincerely apologise for any delay with your order. We understand that you would like to receive your order and we would like to assist with your concern. Can you please send us your email address or order number? Or, you may send us an email at [email protected] to further address the issue. We look forward to hearing from you. Thank you
Is this a scam website? No reply to email and phone not getting through.
i ordered on 5th Jan and its 14th today and no updates.
Approximate cost: $130
Hi, we sincerely apologise for any delay with your order. We understand that you would like to receive your order and we would like to assist with your concern. Can you please send us your email address or order number? Or, you may send us an email at [email protected] to further address the issue. We look forward to hearing from you. Thank you
Email Home Appliances Plus
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This is the reply I received today!
Hi Becker,
We are sorry to inform you that there will be delays in your order delivery, due to Covid 19 restrictions in your area.
Thank you for your patience. Rest assured you are a priority and we will get you your order as soon as possible.
Thank you for understanding.
Regards,
HAP Team
I wonder what covid 19 restrictions s Ive to do with shopping one of supposedly 200 units in stock!?
Pathetic
please supply order number so we can chase
Hi Jerome, we have sent you emails regarding your order and your order has been delivered as well. Please keep your lines open and we'll call you. thank you