Home Appliances Plus
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Level 6/111 Macquarie Street, Hobart, TAS 7000
- (03)6152... Click to show
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- Opening Hours (Thursday: 8 AM - 5 PM)
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Payment methodsCredit Card, Afterpay, Laybuy, Klarna, Zip
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193 reviews about Home Appliances Plus
It has now been over six weeks since we placed an order and still no delivery, despite ongoing promises from Greg. NO couriers are delayed that much!!
Do not buy from this company. Your hard earned money can be better used for a business more deserving. They provided no indication on their website or at the time of purchases that there would be delays only on the order confirmation. After nearly a month, I ordered on the 17th of October and they only dispatched my Gazebo on the 15th of November. Very disappointed
Approximate cost: $275
Hi lee, we are truly sorry for the inconvenience. Our manager is trying to call you to address this concern.
I would not recommend i purchased a product I haven't received it any communication attempt has been left with silence. The number on website is disconnected so can't speak with anyone. This is a scam company people stay away. I am trying to get my money back. Charged me shipping they state no cost for shipping in Australia. Another false claim. The previous reviews must also be fake. Been 2 weeks and I still have no idea were my purchase is
Approximate cost: $450
I ordered my item on 2/10/21. It was advertised as 7 available with delivery expected in 7 days.
This company uses the same fraudulent activity for all customers, I discovered this, after reading many bad reviews with the exact same scenario since purchasing my item. You purchase an item. You hear nothing. You contact them. You get automated emails in return. Then you get an email a weeks later stating they are waiting for a tracking number. Then nothing. You ask for a refund. Nothing. I spoke to Mastercard and ACCC. Threatened the company ....asked for their ABN...interestingly i was given 2 different ABN's from 2 different
"supposed empoyee's", both companies based in Tasmania. I got my refund. Then I got an email stating my purchase was "Out of Stock" and they cannot give me a date of when it will be available...Lies and delay tactics constantly used. Avoid this company or you will go through the same thing as many others!
Approximate cost: $140
What is the contact number for the company? Im having issues
I would also like a phone number. The number advertised for you comes up as scam. I would like my money back ASAP. I am a disability pensioner and cannot afford to lose this much money. I bought this rug to cheer myself up whilst going through chemotherapy.
Hi Liane, we are truly sorry for the inconvenience this has caused. Our manager is trying to call you to address this concern. Thank you
I have been waiting for a sink for nearly 1 month. I had to go and buy another one as they could not give me any ETA. I have asked for a refund and they are now charging me a $30 admin fee.
DO NOT buy from this company - it is a CON.
Unfortunately I have not received a refund yet. I'm doubting I will.
so infuriating. i'm waiting for a call back this morning.
Hi, these reviews are well received. Would you be able to send us an email to [email protected]? Or, if you can send us a DM on our FB or IG page so I could monitor it and have it forwarded to our Customer Service Team? I know that this has been frustrating and we are deeply sorry for any inconvenience it has caused but, we'd love to hear from you guys. Thank you!
I ordered a sink on Oct 1st believing shipping would occur immediately
Today is 18th and the item has not yet been processed
I emailed them it took days to reply, they blamed covid but said it would be delivered within 19 days!
I still don’t have tracking advice and it still says order being processed
They have not responded to my latest email requesting a refund
I understand covid causes back log issues but surely 18 days to just process the order is sufficient?
Update: I have sent you an email this morning
Approximate cost: $275
Hi Kelly, we appreciate you for taking the time to leave a review and we apologize for any inconvenience this has caused. We're working on our delayed shipments and working hand in hand with our warehouse team and partner couriers about these products. Is it possible to assist you further in email to address some issues? Or, can you provide your order number so I can forward it to our Customer Service Team?
Hi Kelly, reaching out if you can give us your order number or email address used for ordering so we can check the status for you? If you have time, please email us your concern at [email protected] so we can further assist you. Thank you!
This Company Continues to take money and not deliver the goods. Take a look at the Product review website. Hundreds of reviews stating no goods, no refund and no response to emails and only automated chat responses. Im also getting to believe this is definitely a scam and that ACCC and Scam watch report are the only ways to go. Cant recommend. Hugely disappointing experience with this online company. Others need to know not to purchase. AfterPay have already stopped working with them. Hopefully other payment methods will follow to stop the scam plus government investigation and intervention. So many dissatisfied customers is extremely telling start up or not thats no excuse to not even respond to customers or to refund if you cant deliver. I also have had my money taken and no goods received. Impossible to get a response to any inquiry.I agree with other comments the positive 5 star reviews are fake. I think thats what they do instead of taking calls or responding.
Needed a tap urgently still hadn't shipped it out after a week and a half after a few days replies to my email agreeing to refund minus $30 admin fee
Approximate cost: $350
did you receive your refund??
Hi Kayla, we are truly sorry for the inconvenience caused. Our manager is trying to call you to address this concern. thank you
This Company Continues to take money and not deliver the goods. Take a look at the Product review website. Hundreds of reviews stating no goods, no refund and no response to emails and only automated chat responses. Im also getting to believe this is definitely a scam and that ACCC and Scam watch report are the only ways to go. Cant recommend. Hugely disappointing experience with this online company. Others need to know not to purchase. AfterPay have already stopped working with them. Hopefully other payment methods will follow to stop the scam plus government investigation and intervention. So many dissatisfied customers is extremely telling start up or not thats no excuse to not even respond to customers or to refund if you cant deliver. I also have had my money taken and no goods received. Impossible to get a response to any inquiry.I agree with other comments the positive 5 star reviews are fake. I think thats what they do instead of taking calls or responding.
Terrible service 34 days still no delivery !!!!!!! Ordered a rower while in lockdown we now out of lockdown and I still haven't received it
NEVER AGAIN WILL I BUY FROM THIS COMPANY
Approximate cost: $400
Hi, thank you for taking the time to leave a review. Would you be able to send us an email to [email protected]? Or, if you can send us a DM on our FB or IG page so I could monitor it and we could address some issues? We apologize for any inconvenience as our partner couriers have been working at a reduced capacity but, we'd love to hear from you. Thank you!
This Company Continues to take money and not deliver the goods. Take a look at the Product review website. Hundreds of reviews stating no goods, no refund and no response to emails and only automated chat responses. Im also getting to believe this is definitely a scam and that ACCC and Scam watch report are the only ways to go. Cant recommend. Hugely disappointing experience with this online company. Others need to know not to purchase. AfterPay have already stopped working with them. Hopefully other payment methods will follow to stop the scam plus government investigation and intervention. So many dissatisfied customers is extremely telling start up or not thats no excuse to not even respond to customers or to refund if you cant deliver. I also have had my money taken and no goods received. Impossible to get a response to any inquiry.I agree with other comments the positive 5 star reviews are fake. I think thats what they do instead of taking calls or responding.
If I could give zero stars I would. I ordered and item and was told it would take 3-5 business days. Two weeks later and still no delivery. After contacting the company by phone, I was told it was to be loaded on the truck the next day and I should receive my item by the end of the week. Still nothing received. Today I contacted them through their website, only to be told my item is out of stock! Through out this, they have made no attempt to contact me. Do not purchase from this company.
Approximate cost: $180
Hi, we understand how frustrating it is and we have been communicating with our suppliers regarding this issue. Could you send us an email to [email protected]? Or, if you can send us a DM on our FB or IG page so I can forward it to our Customer Service Team? We apologized for any inconvenience this has caused you. We look forward to hearing from you!
This Company Continues to take money and not deliver the goods. Take a look at the Product review website. Hundreds of reviews stating no goods, no refund and no response to emails and only automated chat responses. Im also getting to believe this is definitely a scam and that ACCC and Scam watch report are the only ways to go. Cant recommend. Hugely disappointing experience with this online company. Others need to know not to purchase. AfterPay have already stopped working with them. Hopefully other payment methods will follow to stop the scam plus government investigation and intervention. So many dissatisfied customers is extremely telling start up or not thats no excuse to not even respond to customers or to refund if you cant deliver. I also have had my money taken and no goods received. Impossible to get a response to any inquiry.I agree with other comments the positive 5 star reviews are fake. I think thats what they do instead of taking calls or responding.
If I could provide a half star review I would. I completed my order with Home Appliances Plus on the 20th of August and then received an email advising me of shipping delays (this was the only proactive update I received). I then contacted them to cancel my order but was advised this wasn't possible as the order had been processed (but not yet collected by the courier). It's now the 17th of September and I'm yet to receive the product. I've contacted both Home Appliances Plus and the Courier company multiple times for an update and received nothing except promises of a callback from their 'boss' which has never happened. I've now had to dispute the charge with my bank to recoup the cost. I feel sorry for their poor chat team as they seem to be baring the brunt of the company's inability to provide any level of customer service. My advice, find your product with another company!!
Hi Luke, we understand how frustrating this could be and we have been sorting out the issues we're having with our partner couriers as well. I know that this won't do anything but we'd love to address the issues you recently had with us. Could you send us an email to [email protected]? Or, if you can send us a DM on our FB or IG page so I can forward it to our Customer Service Team? We sincerely apologize for any inconvenience but, we'd love to hear from you. Thank you!
This Company Continues to take money and not deliver the goods. Take a look at the Product review website. Hundreds of reviews stating no goods, no refund and no response to emails and only automated chat responses. Im also getting to believe this is definitely a scam and that ACCC and Scam watch report are the only ways to go. Cant recommend. Hugely disappointing experience with this online company. Others need to know not to purchase. AfterPay have already stopped working with them. Hopefully other payment methods will follow to stop the scam plus government investigation and intervention. So many dissatisfied customers is extremely telling start up or not thats no excuse to not even respond to customers or to refund if you cant deliver. I also have had my money taken and no goods received. Impossible to get a response to any inquiry.I agree with other comments the positive 5 star reviews are fake. I think thats what they do instead of taking calls or responding.
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I have been contacted by Richard who has resolved the issue. Thanks Richard
Hi Trish, we sent an email to [email protected]. Please let us know if you received it or if this is the right email you have. Thank you!
Email received and responded to thanks