Woolworths Online

Twice my delivery truck has broken down within 1 month, what is the point of booking a time then they turn up 4 hrs late with frozen food, well it not frozen anymore!! Plus the pickers cant even follow simple instructions as NO to swap out for other brands or supply longest expiry date, its not that hard, well maybe it is for woollworths.

No problems at all,first time on line was a breeze,thought it would be a lot harder but found the site easy to navigate,all done then chose a time for delivery,was delivered in a professional manner and all what i ordered was there.

Woolworths Online was a fast and easy way to order my groceries whilst i remained in the comfort of my own home.did not have one of my items on delivery but gave me another product of a different brand.great service.Very simple to use on line and cuts out waiting in long lines...

extremely easy to use, always friendly staff delivering orders.
click and collect is also simple and easy to use

Look, it's a great concept but ever since they revamped the website I hate it! It's tricky to navigate through and slow. Honestly it's quicker just to go to the actual shops

woolworths online service, is average.. purchased groceries online, delivery was good and efficient.. but with items i ordered, they didn't have any in stock, there was no warning, they just removed the item off the list when the goods were already dispatched, without consulting or back-ordering the item... with having a quarter of the order not delivered.

Have two kids and find this service amazing. If they didn't have the product we got something better. And we have saved time, money and hassles especially with small children in tow.

Approximate cost: $200

I have previously used this service quite a few times. They often give you the incorrect size or sometimes items are missed but if you give them a call, they quickly refund the cost. Delivery was always during the requested time frame but the only frustrating thing was that quite often items you requested would not be available however you are not advised of this at the time of ordering.

Woolworths online is an excellent way to get what you want without the que's. I enjoy using the service because I can be at home doing the housework while my shopping is being done for me. Woolworths is quick, fast and efficient and the payment process was simple. I was also able to enter my everyday rewards card to ensure I got points for my shop. The food came cold and perfectly packed and the driver was so friendly and helped lift them into my house (they don't normally do that, but it was appreciated!!!). Highly recommend this service to anyone who wants to become time rich.

A little more expensive than shopping in store, but at this time of year I'll happily pay a little more rather than battle it out with crowds at stores. Delivery guys are always friendly, delivery is always on time and everything is fresh, cold or packed as it should be.

I thought I would give Woolworths online a try as they were advertising a product I wanted to buy on "Special" and the first online order was free delivery.

This proved to be a very disappointing experience.

Instead of taking a small "holding deposit" to verify that the card you are paying with is valid, they take the entire amount for the order at point of sale.

I received an Email confirming the order, then the next day I received an Email saying that they had run out of stock for over 50% of the order I had placed, I requested no substitutions. They advised that my card would be credited with the difference "within a 3-5 days"

The order was delivered within the specified time frame, but this was the only positive aspect to the experience.
I find this method of doing business to be very unsatisfactory.
Good business practice would be to charge the card once the order has be "picked", so that the appropriate amount is charged to the card.
This is the method employed in Europe and it works, as you are not paying for something that is not in stock.

I replied to the Email I received from them which notified me that they were out of stock and I asked if they
could advise me when the product would be back in stock.
I received an "auto reply" which stated I would receive a response within 48 hours.
Even after 72 hours I did not received a response and have not received one, to date.

Their website does not have an option for Online chat, nor a dedicated customer response team to answer Emails promptly, which would improve the customer experience substantially.

The are many other companies that offer online purchasing and I shall not be buying any product from them, via their online services, in the future.

I thought I would give Woolworths online a try as they were advertising a product I wanted to buy on "Special" and the first online order was free deliver.

This proved to be a very disappointing experience.

Instead of taking a small "holding deposit" to verify that the card you are paying with is valid, they take the entire amount for the order at point of sale.

I received an Email confirming the order, then the next day I received an Email saying that they had run out of stock for over 50% of the order I had placed, I requested no substitutions. They advised that my card would be credited with the difference "within a 3-5 days"

The order was delivered within the specified time frame, but this was the only positive aspect to the experience.
I find this method of doing business to be very unsatisfactory.
Good business practice would be to charge the card once the order has be "picked", so that the appropriate amount is charged to the card.
This is the method employed in Europe and it works, as you are not paying for something that is not in stock.

I replied to the Email I received from them which notified me that they were out of stock and I asked if they
could advise me when the product would be back in stock.
I received an "auto reply" which stated I would receive a response within 48 hours.
Even after 72 hours I did not received a response and have not received one, to date.

Their website does not have an option for Online chat, nor a dedicated customer response team to answer Emails promptly, which would improve the customer experience substantially.

The are many other companies that offer online purchasing and I shall not be buying any product from them, via their online services, in the future.

Approximate cost: $30.00

Somervile store got my order wrong every time I have ordered there, roughly every fortnightly for 4 monnths. So every fornightly shop I was having to contact Woolworths with my missing items or extras I didn't order, making complaints and having to diligently check off my orders. Once I was missing around $30 worth of items, once I recieved doubles of all my veggies - the packing team seems truly hopeless.

The last time I ordered, I brought to the attention of customer service that this store has never been able to correctly pack my orders for as long as I had been ordering from that store and I asked could they tell me what they will do to ensure I recieve my order correctly, since countless times telling me they would speak to the store manager had obviously not worked - I was sent the generic 'Apologies for the inconvenience, we have processed your refund', so obviously could care less people aren't doing their jobs properly and customers are being left short.

I shop elsewhere now.

Approximate cost: $300

I use online Woolworths a lot for my big shop friendly to deal with if you have problem you ring and get a right reply the hole time would recomd this to anyone

Love the ease of online ordering. It so simple to use and so convienent. The delivery charges are reasonable. Great online specials. Range of delivery options. Highly recommendto family ad friends

Approximate cost: $1.00

i have started buying my groceries online and im loving it!
depending how much you spend the delivery isnt much between $10 and down to free.
you can get your groceries delivered the next day and they came all packaged up in cooler bags. very convenient.

i always go to woolworths online to check out prices of things i need to buy before i go shopping at my local store in kwinana its good to be able to do that

I decided to place an order with Woolworths Online after not using them for a while. I had stopped using them after one of my deliveries arrived almost an hour later than the agreed three hour delivery time. Today my delivery yet again has not turned up. I rang the call centre, and was left on hold for over thirteen minutes. Once I spoke to someone they said they would check their system for late notifications, and said the driver hadn't notified them he was running late. She tried to call him a number of times while I was on the phone, and said his phone was turned off. I was told she would keep trying and call me back if she got an answer. My delivery still has not arrived, and I have absolutely no idea what is going on, or even if it will turn up! Luckily I did not have plans for the rest of the day as I obviously am expected to just wait around and hope it gets here. Coles Online make you pick a two hour delivery time, and manage to arrive during those two hours. Woolworths Online make you select a three hour delivery time, so I don't understand why they are still late. I personally think their prices are better, and their web site is great, they certainly need to look at their delivery system and customer service though!

I have been doing my weekly shopping with woolies online for about a month now. I wish I had thought of it sooner, it makes my life so much easier, especially with young children. The prices are just as if you were heading into the store, you skip all the crowds, screaming kiddies, and carparks. She simply click and have it delivered straight to your kitchen counter at a time you specify. What more could you want? I love it.

Used woolworths online for first time this week. Loved shopping online as I only purchased what was on my list. Groceries cost less and I didnt have to leave home to do it. Only down side was had a three hour window in which waiting for delivery and didnt arrive til 9pm.

I have used Woolworths Shopping Online several times and it's convenient with just a small cost for delivery. So it you are busy or ill and can't get to the Supermarket, great idea. The drivers will carry any heavy items inside and come at a time convenient to you. Great service. I have just done at online grocery order and it saved me having to find parking and waiting in lengthy queues.

Approximate cost: $150-200

I tried Wolworth Online and I loved how you can make little notes in the checkout for the person that shops for you, I found that to be really handy.

The delivery person was very polite and fast with unpacking.

I was dissapointed with the quality of the fruit and carrots, the carrots had slimy dark spots and needed throwing out the next day, the mandarines also had dark rotting spots and 5 of them had to be thrown out there were about 11 in the bag so almost half were thrown out, the grapes had alot of rotten and moldy grapes in the bag and they smelled bad.

How ever when I phoned them they were wonderful and most appologetic, I got my money back for all the produce that I was not happy with.

So the bottom line is that I would use them again, as the bad produce may have been one of those things. But I was just so happy with the friendlyness that I would give them another try.

Approximate cost: $50

Convenience!
Rain or shine, just a few clicks... All the stuff u need at your doorstep within 12 hours.
Just a few instances where deliveries came earlier than the time frame we requested. Few broken eggs, but they refund or replace
Overall, very satisfied

Love the order now and the guys just deliver it when it suits me - this states Vic but thats the main co. where the invoices come from - delivery happens everwhere so chk online to see if they deliver to you - we always get free delivery as we order too much!! but we are always taken care of and the delivery guys are funny. Thank you woolworths online for making a working mums life just that much easier!!

Approximate cost: $350

Ordering groceries online and having them delivered is so convenient, although it does take a while to go through the site finding the products that you want to order. I usually just use a master list of my previous orders to choose from now. I have ordered many times and they have only been late with the delivery on one of those occasions.

Great brought something on catalogue,and they helped me out with a lower price.Very happy with my deal.

Approximate cost: $250

Always good service and fresh produce. New products on shelves regularly. Prefer to buy here than coles

Made shopping very easy & stress free. I can find specials & see the savings while I shop. Staff helpful when I collected, in & out of shop in 15 minutes! Produce lovely and items all there. So much easier than shopping in store on my days off & no cost to collect from store.

Approximate cost: $varies

Yes, it was great to have very good quality goods delivered to the door. I don't drive, so this was an advantage. Also not being tempted by buying what was not on my list. However, the delivery driver was a bit too friendly, and always wanted a chat and a drink, etc. I have cancelled the deliveries.

Very helpful service, plenty to browse though. Sometimes a small fee is given to items, although this isn't a concern when you're trying to save time without leaving the house.

It was easy and convenient only issues I had was that some items were more expensive online then they are in store and that the delivery driver needs to learn how to smile and wear deodorant,apart from that I had no issues.

Approximate cost: $200