Stuffed me around for 5weeks with the removalist being a no show on numerous occasions despite me having to book the loading bay with my building management and also arrange access via my real estate agent as I am interstate.

Took 5 items the first time and then scheduled another pick up for 2weeks later. The removalist kept threatening to cancel the job (which was pre-paid). They ended up leaving 1/3 of the stuff they were meant to take and did not bother to tell me until the following day and refused to tell me or show me via a picture what they left behind. She refused to give me a window for delivery but kept saying 'we will msg you when we are in brisbane' and then even when gien a window they turned up 12hrs late without telling me - 930pm on a saturday evening FUN!

Several complaints and follow-ups made to the office but they were of little to no assistance. Just kept telling me to email my complain through and then would get no response or a 2line response days later. Unable to escalate to management over the phone and office staff hung up on me more than once and threatened to call the police when I refused to stop calling back.

An absolute nightmare, endless stress and follow up with no ownership or responsibility taken. Poor communication all around. The hold music hangs up on you and they would just switch the out of office recording on when they didnt want to accept your calls.I would definitely not recommend anyone use this company in the future.

I have lodged an official complain with the Dept of Fair Trading as they are refusing to speak to me or arrange the rest of my pick up.