After visiting their shop at Boondall a number of times, I decided to purchase my new prowler proof security door from them. On April 17th, 2015 I placed order and parted with my $900. Told turnaround time about 2 weeks. On 13th day I rang to check on progress of order. There was no progress, as my order had slipped through the cracks. Not to worry, these things happen I was told. That same day Michael came out to measure up. Week or so later organised to take time off work to have door installed. Robert, their fabulous installer arrived to install door, but somehow Michael had made a mistake with door handle placement and couldn't install. I didn't hear from Door City though. I rang them later in day to find out what the go was. Within a couple of days, we had struck up a deal. If I agreed to use original security door, they would sell me a front timber door at cost and install for free. Position of lock on timber door would be moved so security door could be used. Not bad, but was annoyed when I found out that free installation did not include hinges, but they would do me a deal, $7.00 each. You have to be kidding., so I supplied my own. Stainless steel from Bunnings for $4.00 each. Both doors installed 11th June. Can't say enough good stuff about installer. He is their only asset. Throughout this fiasco it was me doing the chasing up, not one word from them until I owed them money for new timber door. They started ringing me next day. I ignored their calls until Monday when I rang and paid for door, at same time mentioning I was not happy with the workmanship with beading around glass panels. I rang them again 3 weeks later about having installed glass wrong way round. Michael came to remove and put in right way. Took my door mat with him. I rang them again enquiring after mat, yep we have will drop back when in area. Has now been 2 weeks, door mat still not returned. I wish I had gone with my gut feeling in April when I stood like a fool waiting for service, which didn't come in their shop. Stupidly, I left and went back a couple of days later. If you don't expect customer service, you certainly won't be disappointed. Their attitude towards customers is just so BAD!!!!

Approximate cost: $1400

Kylie is back. i was given the run-around by previous owner after purchasing a voucher. 4 or 5 appointments made, all to be cancelled and rescheduled again and again until Kylie rang and told me the expired voucher would still be honoured and had an appointment available in 10 days. Kylie is a real asset to this business. She made me feel welcome as soon as I entered the premises. Kylie was very attentive for the whole two hours the fascial and massage took. Thank you!!