Couriers Please

A large package coming from Sydney to Hobart was not received within the guaranteed time. Customer service agents were ignorant and unhelpful. Company blatantly lied to me and used delaying tactics as they were unable to locate the package. 4 days after scheduled delivery date the package has still not arrived and the Courier still has not located it! What a joke! Do not use this company if you want a reliable service!

Worst service ever! Order is over a month late and most probably missing but instead of admitting that, they’ve been investigating for two weeks by “coordinating with the relevant department”. Can’t believe I paid for such incompetence!

Approximate cost: $110

Couriers Please on the Gold Coast threw taxation paperwork away rather than deliver and then falsified their record to show delivered.

When a query was raised the list of false scenarios were offered by the driver via the company.

The company did not follow up or through, no calls or emails are made and remains unresolved, this has been ongoing since August 2019.

The driver has not advised what was actually done with the large envelope of taxation paperwork. The company will not release the identity of the franchisee owner or the driver.

Shame that it tarnishes our local great Couriers Please franchisee and driver when the company does not hold their franchises to any legal or moral standards.

Definitely would not advise shipping with this company. Driver did not knock or ring bell simply left a slip to collect at my local 7-11 with little instruction of how to do so. Called the help line and was informed I needed to call a different line to get a 4 digit pin to collect the package, this did not work either. Called back was informed I had to use a different number and my ID, went back with this number and ID and was still told I wasn't able to get my package.

I do not recommend this business. They don't even attempt to deliver, just drop stuff straight to the pick up depot. No accountability. Do not use. I will not be buying from anywhere that uses courier please

Not once but twice this week we have had goods returned to sender address unknown ... explanation was that the address was not on the driver's GPS!
New building -- and the number 266 displayed prominently in meter high digits in the front of the building, and immediately adjacent to an older building 222-224 whose address has been on GPS forever!
Plain incompetence and / or laziness.
Then they handed the problem back to the booking company - took ZERO responsibility themselves.
BEWARE
Trouble is when ordering on line one doesn't usually get the choice.
(I gave one star only because zero was not an option)

1. Multiple alleged deliveries with no card left.

2. Took 3 days of work as delivery tracker said would be delivered those days. No delivery attempt was made.

I complained and was told delivery would be made on a day that was in. On that day I looked at the tracker which said it was left at the depot and no delivery would be made. I was told on the phone to go and pick it up.

Approximate cost: $1

No, I would not recommend this business
Re: order number CPAYJRZ2014597
Would not re-deliver parcel from Harvey Norman Online in spite of more than 2 re-deliver requests. After 10 days, I drove 25 minutes from Hillside to their depot in Truganena...should have bought it directly from store in Broadmeadows 30 minutes away, where the parcel came from.
I have send a complaint to Consumer Affairs.

worst courier service there is constantly lose parcels then if cost of package was under 100 dollars they just say bad luck no course of action you can take rude operators pathetic service

One word to describe - Mad
They sent my parcel to a different address, nobody was at home in that household, they left a card, sound good. The household guy checked the details and called me to pick up the card from him, luckily it was only a short distance.
I submitted a redelivery request in courersplease website, next day it was delivered to another WRONG address. I can understand human mistake, but not TWICE. Luckily both people are good people, they housewife in send household sent the parcel back to me!
No way, I want to deal with these guys again.

THE WORST COURIER.

Received a missed delivery notice. Called up and organised for collection as i was about to go to Bali, and would not have time to wait for redelivery. Was told to wait for a message - but that i could pick it up later that day. Message never came.
Next afternoon after waiting on hold for another 20 minutes, I was told I would receive a pickup message again same day. Instead i received a message there was another failed delivery attempt. (no card though, pretty sure was a system error).

I then flew overseas.

When i returned i had another parcel to organise redelivery for through couriers please. I called up, spent 20 minutes on the phone. Asked if i could get both parcels re-delivered together. Was told yes and would receive them later that day. Also told i would receive a call. DID NOT.

Next morning (Tuesday), called again (another wait) was told it would be instead delivered that day. 2nd parcel was, not first. Called again. Told first parcel still ready for collection.

Today (Wednesday) i went to pick up parcel on lunch break. A 40 minute drive later, I press the buzzer repeatedly. No one comes to the door for 10 minutes until i started knocking loudly. Then I received a rude man who informs me my parcel has been returned to sender YESTERDAY. He was very unhelpful and about as incompetent as everyone else ive dealt with there.

I don't know why vendors use this company. Completely useless. Why cannot people contact you? HOW? I need a phone number (that works) I want to speak to a human. I know it's busy and stressful, but it is for everyone else too.

I was sent a message stating that delivery will occur on the 18th? no delivery yet... no way to contact you....

How am I supposed to find out what is going on, when I cannot communicate with you? SO RIDICULOUS!

My suspicion is they use freelance independent drivers - not ‘employed’ hence there is no formal contract to perform or deliver a level of service.
I had a delivery expected, but on,y received a con number *after* they failed to deliver. Then called for redlivery or pickup - they had no idea who, where or when the parcel could be rerouted.
I offered to go to their ‘depot’, but apparently that’s unmanned... (a post box??)
I have a customer care reference number, but they couldn’t find that either...

Apparently they’re going to attempt a redelivery today - but i’m not hopeful. The only other choice (if they actually found the parcel) was to return to sender, then try sending again (!) at extra cost to me.

Maybe that’s their income strategy while I put off other appointments, or perhaps they’re run by the government - they’re certainly inefficient enough.

I wouldn’t recommend this courier company at all.
My issue is asked for a re-delivery to take place on 14/11/2017
Called them they told me wouldn’t be delivered on my requested date.
Had to take time off work.
Will be taking it up with sender on why they use this incompetent company to handle items of $2,000 worth.

AVOID this company if at all possible, or at least look at the number of negative reviews they have. Undermanned help lines, unprofessional if not incompetent deliveries.

Would definitely give zero stars if able. Ordered goods from Pet Circle on the 13th of September. Arrived Couriers Please on 15/09/17 at Port Melbourne Depot. Have called everyday since the 21/09/17. Said they would call back everyday..have not. Said address was incorrect but DHL Fed Express UPS and Aust Post find it with no issues and have for the past 20 years. Cannot speak to a Manager cannot speak to Depot involved. This Company are pathetic and should not be in business the left hand does not know what the right hand is doing. Looks like someone else's cat is being well fed. Will not use Pet Circle again if they use this courier. Bad Experience. Just received a package from China today took 4 days.

NO STARS if it were possible!!! Absolutely pathetic service provider!!! How do you claim to not have received or have a package when there is a tracking code for it??? Disgraceful!! I will shout out as much as I can that NO ONE use your business EVER!!!

NON PAYMENT OF LEGITIMATE INSURANCE CLAIM.
I will avoid this organisation in future, as they refused a very valid insurance claim for no good reason. My item was very well packed in layers of bubble wrap then surrounded in a lot of packing beads, yet they still managed to damage it, and flatly refused to pay up on the insurance. They claim that it should have had even more packaging, but the reality is that their very rough handling was clearly to blame. I suspect that this is their default response to all the items that they damage! They have not examined the packaging or damaged item, and based their response on the photographs I supplied. Not a happy customer.

The worst service I have ever encountered, thy lie, lie and lie again....and then lie again....assuming that you have hours to wait on the end of the phone only to get disconnected upon answering.. AVOID BUYING ON LINE FROM ANY BUSINESS THAT CONTRACTS TO THIS CIRCUS....(they will probably change the operating name when enough people complain_

These guys are cowboys. They have held onto my package for 10 days with no attempt to deliver. I am fairly certain that it has been lost or stolen, but they refuse to tell me why it has not been delivered.
They lie every time you call them.
Do not use couriers please.
AVOID AVOID AVOID

What's the point of a courier service if they can't promise to deliver a package to a location on the day it HAS to be delivered?

I booked a courier for a 9 am pickup which was confirmed by the invoice but still no show at 1 pm with no contact saying why they were late. What's the point of having a pick up time on a booking form if it means nothing? I don't care if the fine print and company line on the phone quotes rules that they can't guarantee same day delivery. What's the point of being a courier service if you can't deliver a package for a paying customer when he needs it delivered?
Wasted my day waiting for no service, waited on hold while waiting for service to be checked only to be told at 1 pm the courier would be there at some point when I needed the parcel delivered an hours drive away in 2 hours.
Terrible service, terrible policy, terrible definition of a courier service.

The worst of the worst. No attempt to actually deliver a parcel and the demand that it be picked up in another suburb!
Do not buy from suppliers who use this courier

I have rung this company every day for the past 5 days to get my parcel redelivered and every day I get a different story. It seems that no one at this company knows what is going on. First person says it is coming...it doesn't...second person says the first person didn't follow procedure so once I contact the sender then it's coming...surprise! it doesn't. The sender and I have had daily contact with this company and they still cannot manage to deliver this parcel!! Not to mention the 20 minute wait times that you get put to the back of the queue of if you dare complain about spending the past 5 days talking to them!! It will be a Christmas miracle if I ever get this parcel delivered!!

A vehicle parts supply company couriered my parts to me so that I could register a vehicle in time for the Christmas break. That was three days ago. I waited at home on the first day for eight hours (from 8am until 4:30pm - no courier. Sometime after that they dropped a card in my letterbox. No phonecall.
I've spend over five hours on hold over the last three days (thank goodness for speakerphone), in 26 phonecalls (that's right 26!). All but two of these have resulted in a dropout (their system just hangs up on me).
Despite commitments two days ago, they just left my package at the depot all yesterday.
They tell me that they do drop at newsagents, but have none in my area. This is amazing to me, as I live in Redfern, one kilometer from the CBD of largest city in Australia. Driver (or radio room) will not call on approach.
My vehicle will no be out of registration all of Christmas - It's a campervan and I was going to be using it.
I have now been asked to drive further than the original delivery distance to collect my package if I want it.
Under duress, I have given authority to leave the package unattended (what choice do I have?).
There are so many good couriers. You should never use this company.

Only giving 1 star because 0 is not an option.
Couriers Please are absolute garbage. Do not use Couriers Please to send packages. Do not order from stores that use Couriers Please. Customer service is non-existent. (Delivery drivers are clueless - I have had problems in the past with Couriers Please drivers not being able to find my address.)

Calling Couriers Please:
- Call doesn't connect.
- Call doesn't connect.
- Call doesn't connect.
- Call connects. Get hung up on immediately.
- Call connects. Get hung up on after selecting 'speak to customer service' option.
- Call rings (approx. 45-60 seconds) until disconnected.
- Call connects. Select appropriate menu options. On hold for 13 minutes. Automated message then plays stating they cannot answer customer service calls.

Placed order online on 29/11/16.
Order picked up by Couriers Please on 08/12/16.
Parcel listed as in Sydney depot from 09/12/16 til 13/12/16.
Delivery ETA on tracking is 13/12/16.
Parcel on-board for delivery on tracking for 14/12/16. No delivery.
No update on tracking, today 15/12/16.
Where is my parcel? I am not optimistic enough to hope that it shows up within the next hour before end of trade!

Posted this review on Yelp and ProductReview as well so as many people as possible know that Couriers Please are the worst courier service in Australia.

Approximate cost: $300

Dear Couriers Please,

Thanks for the refund!!

I am sending you this email as a courtesy because I will post it on review sites that mention your company (and there are a great deal of sites discussing your disgusting service and ethics).

After 11 days of dealing with the worst "courier" company in Australia I reckon I deserve a medal.
Both the owner at the pick-up address and myself have been greatly disadvantaged by the rubbish service that you provide.

I am a trainer and the parcel that was meant to arrive before last Friday was important safety equipment required for a Course that I ran this Monday (7 days after I paid you in full to deliver my parcel from Melbourne to Brisbane). Thanks to you I have now incurred many "out of pocket" expenses for the hire of gear to run my course. Not good enough!

I feel sorry for the poor girls in your call centres that have to deal with the ineptitude that is a cancer in your company. All but one of your ladies in the Brisbane centre have been great, and i have called SEVERAL times and wasted many hours trying to organise to get my package picked-up.....Oh wait! Isn't that what I paid YOU to do??

You really need to do a web search for "Couriers Please review" and open your eyes to what you read! It's basically impossible to be rated any lower by your paying customers.

I've been lied to and told rubbish all the way through.

The courier tried on Thursday and Friday but nobody home when he buzzed! I have pictures of the package outside the front door every day so he would have to step over it to knock on the door (there is no door bell)

The courier will go again on Thursday evening to pick-up the parcel. Owner home, parcel outside door.....no show by Couriers Please.

One of your call centre ladies tried to make excuses and tell me the address isn't good enough! Pizza guys, Australia Post and other couriers have been using the same address successfully, so why can't your company successfully use it? [Retracted offensive word] service from non-concerned company!!!

I have once before been involved with your company and the experience was also very poor. It was by accident that I paid for your services on this occasion, but I will never make the same mistake again.

Couriers Please are a dead loss. CONSUMER BEWARE. Do not use this company.

Approximate cost: $2500

If I could zero stars I would. Couriers Please is undeserving of even one star. DO NOT USE THIS COMPANY!! AVOID AT ALL COSTS!!

I booked a Domestic Priority (3 business days - extra charge) parcel to rural NSW from Melbourne. To make this easier to read, here is a list of issues I've had (note: the parcel still hasn't been delivered after 2.5 weeks).

1) There is no place on their website that states that they will forward parcels to other freight companies if they do not service that area (they claim they service all of Australia)

2) Th e forwarding company has never received a connote or the parcel

3) As I am in Melbourne and the receiver is in NSW apparently the Melbourne team cannot answer any of my questions and only correspond with the Sydney team via email. Hence, when I call they always say "we're waiting on an update from the Sydney team"

4) When there is no update they promise they will call me back before COB with or without an update - this never happens. Even supervisors have promised a call back but never do.

5) After 2.5 weeks (2 weeks overdue) they still cannot find the parcel (large box with $10k goods inside it) - the tracking shows it has been in the Sydney depot from 2 weeks ago

6) Both the receiver and I have spent a few hours on the phone with no resolution

7) They can't seem to get my name right even though I spell it out to them every single time (note: I have a common name which is 4 letters and easy to pronounce)

Yes, they may be cheaper than other companies but they are incompetent and I would happily pay $50 more for a reliant service like StarTrack or Toll.

So I purchased a plant from a seller, which was posted first thing on Monday morning. Since it's a living thing, there is a certain sense of urgency.

For the whole of Tuesday and Wednesday, I never left the house. I decided to check the mail on Wednesday afternoon only to find a parcel card with NO details written (no date or consignment number), except the delivery notification number (thankfully). After reading some of the reviews here, it seems to be pretty normal for the driver to not even bother to "attempt" delivery.

I then called up customer service and they refused to re-deliver and insisted I have to pick up the parcel from a newsagent. No ETA was given.
I called up the next day on Thursday and they told me the driver was behind schedule and that it wouldn't get to the newsagent til after 4pm. I couldn't make it on that day unfortunately due to work commitments.
Then on Friday, I looked up online and it still said "In Transit", so I called up customer service and was then told it wouldn't get to the newsagents til after 5pm. The guy even had the nerve to tell me that the driver drove past my area, and again reminding me they would not re-deliver unless I was willing to wait til Monday next week. At no point did I ever hear an apology for the delay and being thrown around with unreliable ETAs.

So I drove through peak hour traffic to the newsagent after 5pm (as instructed) and it's still not here. So here I was, currently waiting for 2 hours (not exaggerating) at the newsagent for the driver to deliver my parcel to the newsagent because I was desperate to pick up my plant before the weekend. He never showed up and I had to leave because the newsagent had to close. So not only did I not get a chance to organise a re-delivery, I have to wait until next week even after wasting my time waiting for the driver.

I don't know if your staff hate their jobs, but you should really investigate your company because this is just pathetic. Does your company take no pride in service?

I will be passing on the message to my seller to stop using this courier and I will NOT EVER recommend this courier to anyone!

I made an online purchase which used Couriers Please.
On their tracking site the item arrived in the Melb' depot on the 23/08 2.40ish am then listed in transit at 6.40ish am.
So it was on its way to Clifton Springs thought it would arrive by late afternoon as only 1hr 15min from depot and it was listed as despatched.
Well it arrived on the 25/08 in the morning and the tracking information on their site had been changed to reflect all dates of entries to the 25/08. Little did they know that I was monitoring my item and that they changed their information to make it look good. Pity I hadn't checked reviews prior or I would have screen shot the info as proof.
Worst part is that the seller will suffer as no more purchases from me as I won't be contributing to the income of Couriers Please due to unacceptable practices to hide slow delivery.

Yet another review stating how terrible Couriers Please are... guaranteed same day service at high cost does not guarantee your important customer will receive their package at all. You are much better-off driving the package yourself.
I would say Couriers Please have stuffed-up more than 50% of the deliveries I have ever booked and through no fault of my own - with late delivery or even no delivery and losing important packages for days. My business and my customers are too important to trust to Couriers Please - I am angry enough and frustrated enough to take time and bother writing a review - you should never use their service.

Approximate cost: $42