very friendly to communicate with.
delivery promptly dispatched
everything went smoothly !

Approximate cost: $11

Excellent quality of Japanese Futons and Tatami mats, fast delivery arrangements and great customer services, very thorough. Thank you.

I recently purchased a semi-double futon/quilt/sheets/pillow case set from Japanache. As far as I can tell, this is the only store in Australia selling genuine Japanese-made futons (& they have a range of other authentic Japanese products as well). From my initial inquiry, through to the ease of purchase, speed of delivery and quality of goods the experience has been a delight. The futon & quilt set has been tremendous to sleep on too. Highly recommended.

Japanache is a very professional and responsive vendor. I entered into their waiting list in order to purchase a kotatsu. They emailed me throughout the process from estimated date of stock renewal, availability of items and follow-up to make sure I receive their emails. They were patient in answering questions and guiding the purchase transaction. Interstate postage was timely with tracking provided. The items were packaged securely and arrived without any damage/fault. They also send follow up emails on the product to ensure satisfaction with responsive correspondence. Overall, I would highly recommend Japanache and I am looking forward to deal with them again in the future.

Excellent product knowledge followed by fast and seamless delivery arrangements to our rural location. Absolutely delighted with the quality of the genuine Japanese tatami mats....will be the highlight of our retirement home guest room. Can highly recommend Japanache.

The service was goo the product is amazing! I am so happy with what I received.

Great value for Authentic products, careful packed items and fast delivery to door.

Bought Queen size futon from Japanache. Great product, good customer services and fast delivery.

Approximate cost: $851

Helpful advice when requesting information
Single mattress was just perfect for our custom built sleeping room
Ideal for placement onto the room's wooden floors
Helped resolve and cure the back issue and pain my wife was experiencing on a previous mattress
Good value for money considering it is an original futon brought in from Japan

It is very rare to come across such professionalism, friendliness and superb service - our family will continue to purchase from Janapanche, we are so excited to finalise our area, hang our art and continue to use their website for inspiration and furnishings. Cannot recommend highly enough - Tiff