I hired a nappy trial pack from Nappy Lane because I was overwhelmed with the options. Alice was very helpful and asked me lots of questions to make sure she could tailor a pack that best suited me and my bub. When the nappies arrived Alice went through all everything over the phone with me and was always happy to answer questions. When I was ready to purchase, everything was very easy and prompt - even over the Christmas/New Year period! I would definitely recommend Nappy Lane.