I ordered a lounge, small dining table and chairs and a coffee table. Temple and Webster bombarded me with emails and text messages to tell me of the impending delivery. The order has arrived in four deliveries spread over three days. Two with the courier who could not carry the packages off the truck and I had to help. Two deliveries came by post. I have wasted 3 days sitting around because they seem unable to deliver everything at once. Their delivery notifications are pointless because they are incapable of even providing a modest delivery time range. They can’t even give you 30 mins notice of the delivery so you can go home instead of sitting around all day waiting while they bombard you with text msgs and emails saying they are on the way. They are hopeless!

We bought a bed & was provided incorrect parts so could not assemble. Have been waiting nearly three months for parts as we cannot assemble the bed, the response and service is almost incompetent. Would not purchase anything else from these guys, don’t have the capacity to help fix when something goes wrong.

Ordered two different things from them and both contained broken pieces. Very disappointing

Approximate cost: $2000

This is the second time we have purchased from them and the delivery time has been quoted as 3 days. Nothing arrives for weeks. After constant emails and no return correspondance they eventually raing and asked if we could start the process again and add another 7-10 business days for delivery. We will NEVER buy from them again. The customer serivce is the worst I have ever experienced.

Don’t buy from Temple and Webster!!!! We purchased 3 items for my 89 year old mother. All 3 were delivered on different days, none within the delivery timeframe specified. 2/3 were delivered to her apartment and one was dumped in the foyer without notice. All 3 were large items so no hope of my elderly mother being able to carry/move them herself. For 2/3 of the items we were advised by text on the day of delivery (too bad if that didn’t suit) that they would arrive ‘sometime’ that day. No courtesy phone call as to when that might be of course. The third item turned up unannounced - good thing she was home that day. Allied Express are their delivery company - am told Temple and Webster have no control over Allied Express processes and that Allied only delivery to the ground floor. Not true given 2/3 were delivered to the right floor. AND there is nothing to advise you of this shortcoming in service when you place an order with Temple and Webster. The only way you can contact Temple and Webster is via online chat or email. I was told my ‘complaint’ would be escalated and dealt with in 2 business days. Are you kidding me? We need a piece of furniture sitting in an apartment block foyer carried up stairs now. Do we get our money back if the furniture disappears in the 2 days we’re waiting? I’m stunned beyond belief

Approximate cost: $2500

Furniture I purchased was of average quality relative to price. However, I will NOT purchase from them again based on my most recent purchase and the calamitous customer support after they sent me an incorrect order. There were 13 email correspondence between me and T&W customer service before I got a refund, with often lengthy delay before the responded to me. I was also told I would be contacted by someone senior re: the issue, but this did not happen.

I was delivered a pest infested bio hazard dining table which crumbled in my hands while unpacking and is still on my property after two weeks and a visit from bio security. T&W initially stated that it did not leave the factory in this condition and was in fact a threat to me and my family. Then they tried to pretend it was just part of the wood and wanted me to package it up safely for them and put myself and home at risk from injury and infestation. I'm absolutely appaled at the danger introduced and particularly at the incredibly poor response.

I couldn't give them lower than one star but if I could I would - honestly the worst purchasing experience I have ever had. Purchased a TV unit that took about a month to arrive (initially said 7 days) and when it finally arrived was just left at the door no knock or anything. Brought it inside and opened it up to find 16 of the 30 pieces broken - either a split down the entire middle of the piece of wood or completely snapped in two or three pieces. When we live chatted them to tell them about this they made us jump through hoops before finally agreeing to issue us a refund - and to 'avoid any further hassle' they wouldn't be collecting the broken item and we were free to dispose of it as we please. So now we're stuck with 30 pieces of wood sitting in our living room we have no idea how to get rid of. Called them up to get them to come collect it only to say that it would take 3 weeks to come pick it up. Save yourself the trouble and get cheaper, better quality furniture for much much less hassle and stress.

the worst customer service in history never received my purchase last resort was to except their refund after 4 hours back and forth on a chat line over a 2 week span waited more than a month!!!!!!!!!!!!!!!!!!!!!!!!!!
STAY AWAY FROM THIS COMPANY THEY ARE SO POOR WITH CUSTOMER RELATIONS AND FREIGHT THAT IT WAS ALMOST FUNNY.
AS SOMEONE WHO WORKS IN CUSTOMER SERVICE YOU ALWAYS NEED A FINAL OPTION TO KEEP YOUR CUSTOMERS COMING BACK T AND W HAVE NO OPTIONS JUST WAIT!!!!!

Approximate cost: $500

Care factor was disappointing. Waiting for an item that had been sent to the wrong address despite filling the address right in the order. They took very little ownership to rectify the issue. I'll make sure I get my money back, but would prefer somewhere better for future purchases.

Approximate cost: $100